“Why aren’t our CSMs more productive?” Because they are getting sucked into support instead of …
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I started my morning with a 90 minute call on #customersuccess and #accountmanagement comp plans …
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What I wish someone had told me the day I was first promoted into management: …
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We are doing some research on how companies are gathering and executing on customer relationship …
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Who is the best Director of Customer Success that you know? Specifically, someone who has …
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How many customers did you talk to you this week? If the answer is “none” …
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Underrated skill as a customer success manager: having difficult conversations. The difference between good and …