All of a sudden, many leaders are running remote teams… Customer Imperative has been 100% …
latest tech update
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Your #NPS score is nothing more than a vanity metric. I’m more interested in the …
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Listening to customers is both an art and science… What I’ve learned is that there …
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1. Build a product that meets a market need2. Create a go to market engine3. …
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Companies that care about their customers, care about their people first… In that spirit, everyone …
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Customer implementation and onboarding are not the same thing… Implementation addresses technical needs. Deployment tasks. …
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When I was first promoted into management I held on to a couple of customer …
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It’s okay to invest in a customer “save” program… But equal or greater investment in …