#customersuccess is change management at scale. Whether we’re bringing on a few customers per month …
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A good plan violently executed now is better than a perfect plan executed next week.– …
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Segmentation, journey mapping, account coverage… …all great things. But there’s a simpler way to begin …
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Who is responsible for the #NPS program in your organization? 👇 🔸 Marketing🔸 Customer Success🔸 …
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“We’ve established a customer success team as an extension of our support team but we …
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#customersuccess people: Remember it’s not really about you. It’s not even about your company. Or …
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If you could describe the concept of customer success using no more than two words, …
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How do you evaluate new career opportunities? Here’s a simple framework to consider: – Market– …