Renewals: part art, part science. And an excellent opportunity to show off just how #customercentric …
latest tech update
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For all of those wondering what to do with customer contracts during this challenging season, …
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Tribal knowledge… it doesn’t work that well anymore. It’s never been more important to utilize …
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#CustomerSuccess people: There are a ton of smart marketing and sales people with extra time …
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We had a great turnout for our first #CSLeadershipOfficeHours call last week with about 60 …
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I’m getting messages from #customersuccess folks who have been laid off. If you’ve been let …
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There’s so much more going on with our customers than we can see. If we …
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#CustomerSuccess People: Time to temporarily rethink our customer segmentation approach to focus on current state …