What is an outcome? “something that follows as a result or consequence” (per Webster’s) It’s …
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Salesforce is a super versatile tool. But most companies are using it to track leads …
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One of my best customers churned.. Adam, our champion (and an exec) was an early …
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#saas#Sales teams have long enjoyed access to the latest and greatest in technology tools to …
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“I’m ready to take the next step and become a manager.” If you’re interviewing to …
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If you’re in #customersuccess and you’re not: 1) connecting with contacts on social media, and …
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Sometimes #cs teams don’t get enough information from sales on new customers: Why did a …
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You know what’s hard? Facilitating a group discussion with 30+ people. What’s harder still? Facilitating …