#CSLeadershipOfficeHours are happening this Thursday (and every Thursday) at 11:30am EDT. We have had hundreds …
latest tech update
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“Is a customer success team a cost or profit center?” We can argue the finer …
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I started my morning with a 90 minute call on #customersuccess and #accountmanagement comp plans …
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As much as i talk about #customersuccess, a reminder that it really all starts with …
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Customer success leaders: don’t settle for NPS in your teams bonus plan unless every executive …
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All software products trend toward parity. The only true differentiators over the long run are …
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Had the opportunity to catch up with fellow #customersuccess geek, Nick Mehta, yesterday to compare …
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Three things we in #customersuccess can / should be doing right now: 1. Building / …