Gain Grow Retain: Weekly Customer Success Q&A Podcast with Kristi, Jay and Jeff Powered by …
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Successful leaders: Grow their people.Grow their number. Can it really be that simple? View Original …
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“We’ve established a customer success team as an extension of support but we are finding …
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“Do people with sales or support/service backgrounds make better CSMs?” Both. And neither. The primary …
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It’s a mistake to look at #customersuccess as a cost center. (credit: Sheryl Hawk) View …
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“The CSM team is bogged down with support tasks.” Why? 😢 The CSM role is …
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Gain Grow Retain: Weekly Customer Success Q&A Podcast with Kristi, Jay and Jeff Powered by …
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A CS platform won’t fix customer strategy and execution issues. Just like every other function. …