We are overloading our #csms. Instead of a strategic, proactive role that helps customers maximize …

Gain Grow Retain: Weekly Customer Success Q&A Podcast with Kristi, Jay and Jeff Powered by …

“Maybe…” one of the worst answers we can give customers in response to product feature …

Gain Grow Retain: Weekly Customer Success Q&A Podcast with Kristi, Jay and Jeff Powered by …

I’m officially jettisoning the phrase “tech touch customer success” from my vocabulary. I feel like …

“You can have control or you can have growth. But not both.” – Craig Groeschel …

It is entirely possible that a company filled with customer-centric people doesn’t feel customer-centric to …