“donotreply@…” In other words: Customer, you listen to me but I’d rather not hear what …
latest tech update
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“There are two kinds of people in a product company: those who are building something …
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Join Kristi Faltorusso, Jeff Breunsbach and I live here today around 12:15pm EDT. We record …
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Revenue ownership is a perennial topic for Customer Success leaders everywhere. On this week’s Q&A …
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Can we talk about customer success v. customer experience.. again? My perspective: (I need a …
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Let’s talk about some vocabulary: 📊 Quarterly Business Review (QBR) – an *internal* company meeting …
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Early in my career, I had a manager tell me, “Don’t bring me problems, bring …