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How *not* to build a success plan:
– show complexity
– use product jargon
– make a long presentation
– focus only on your product
A better way:
– anchor to business objectives
– set measures of success
– call out milestones
– identify risks
A success plan is for your champion or day-to-day contact… to take to their boss.
Done well you’ll make THEM a hero.
A hero with a plan.
In return, perhaps a customer for life.
Here’s a Joint Success Plan I’ve used in the past. 👇
Steal it.
How do you document and communicate value with your customers?
Joint Success Plan
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