Blog Building a career by Jay 1 February 2022 by Jay 1 February 2022 Skills that will land you a job: – Project management– Programming– Accounting– Marketing– Statistics– Finance– … 0 FacebookTwitterPinterestEmail
Blog Customer success role specialization by Jay 31 January 2022 by Jay 31 January 2022 How do you train CSMs to be good at upgrades, renewals, thought-leadership, training, and leading … 0 FacebookTwitterPinterestEmail
Blog Customer success plans by Jay 30 January 2022 by Jay 30 January 2022 How *not* to build a success plan: – show complexity– use product jargon– make a … 0 FacebookTwitterPinterestEmail
Blog Being a good employee by Jay 29 January 2022 by Jay 29 January 2022 We all work for someone. Yes, even your CEO answers to a board / investors. … 0 FacebookTwitterPinterestEmail
Blog Churn is a reflection on the company (not the CSM) by Jay 29 January 2022 by Jay 29 January 2022 More often than not, churn is a reflection on company strategy. Not the CSM. View … 0 FacebookTwitterPinterestEmail
Blog Prioritizing with Product Management by Jay 29 January 2022 by Jay 29 January 2022 The best customer success teams have a strong relationship with product. They are confident speaking … 0 FacebookTwitterPinterestEmail
Blog Working with Product Management by Jay 28 January 2022 by Jay 28 January 2022 The best customer success teams have a strong relationship with product. They are confident speaking … 0 FacebookTwitterPinterestEmail
Blog Customer success plans by Jay 28 January 2022 by Jay 28 January 2022 A success plan is a tool to help translate your product into business value for … 0 FacebookTwitterPinterestEmail
Blog Scaling customer success by Jay 28 January 2022 by Jay 28 January 2022 You might not need additional customer success managers. Instead, what you need are: consultants … 0 FacebookTwitterPinterestEmail
Blog Power and influence by Jay 26 January 2022 by Jay 26 January 2022 Your job title only defines your duties, not the power and influence you can hold. … 0 FacebookTwitterPinterestEmail
