The old way: one-to-one relationship-based customer success. The new way: customer success + community. Here …
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I was a month into my new job as vp, customer success in a series …
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Handling product feedback and feature requests.. It’s one of the trickiest jobs in SaaS and …
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The best CS leaders are busy working themselves out of a job. They are equipping …
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Customers buy your product because of your company’s ability to understand and help them solve …
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Skills that will land you a job: – Project management– Programming– Accounting– Marketing– Statistics– Finance– …
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How do you train CSMs to be good at upgrades, renewals, thought-leadership, training, and leading …