This week I interviewed Wayne McCulloch, Chief Customer Officer at WalkMe and author of The …
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Service and hospitality. Are they the same thing? According to Danny Meyer, one of the …
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Next weekend is Thanksgiving in the United States. I have a lot to be grateful …
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The next 12 to 18 months are going to be interesting. Many economists believe that …
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“I need you to be more strategic.” This is harsh feedback to receive as an …
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Several years ago, I worked for an HR tech SaaS company born amid the 2008 …
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Customer success isn’t a team. It’s the purpose of a SaaS company. The reason for …
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The 2023 planning season is upon us. The board just handed you targets for the …