Behavioral interviewing is a common practice for hiring managers. It’s characterized by questions that begin …
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Here are 6 things a CS leader can do to scale their team: TL;DR1. Communicate …
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Some people think they want to move into management. Then they realize they just inherited: …
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Onboarding and implementation aren’t the same thing. Implementation is about systems: – processes– project plans– …
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Wow, “best little notetaker on the planet.” Doozie of a CSM introduction. Offensive on several …
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Why you *think* you understand your customers: – Surveys– NPS scores– Renewal reports– CSM one-on-ones …
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The best way to deliver customer success: 1. killer product2. transparent sales3. quick onboarding4. reliable, …
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What does a Director of Customer Success do at Higher Logic / Vanilla Forums? Leads …