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“During Q2, should we pivot a portion of our sales team over to #customersuccess?”
Interesting question from #csleadershipofficehours that we didn’t have time to go deep on yesterday.
Pros
– More relationship-building capacity
– Commercial savvy helps with contract discussions
– …
Cons
– Confusing for customers
– Confusing for CS and sales teams
– Less prospecting now means pipeline for 2H 2020
– …
What pros and cons do you see? Anyone trying it right now?
View Original Discussion and LinkedIn
