CS leaders: What are the top 3 things that will impact renewals over the next 6-12 months?
Sometimes we fall into a trap.
We find barriers to customer success everywhere.
😕 Product functionality (or lack thereof).
😢 Missing documentation of customer needs from the sales process.
😤 Support ticket resolution times.
😳 Unrealistic or unclear value prop set during buying cycle.
🤯 confusing or nonexistent internal workflows for escalating product feature requests.
😅 uncoordinated, overlapping customer surveys and feedback loops.
But, not all issues are equal.
Prioritization is key.
Using the question posed above helps us calibrate.
Prioritize.
The things that will impact our *business* because they are impacting our customers’ experience and outcomes.
Force ranking is a product management skill set.
But it’s really a leadership skill.
Because you’ll never be able to fix everything.
And certainly not all at once.
So, what‘s in your top 3? And how are you communicating those needs across your company?👇
View Original Discussion and LinkedIn
