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How do you determine whether your #customersuccess team needs to have technical skills?
Interesting discussion this week on the poll below…
✏️ Product complexity?
✏️ Customer complexity?
✏️ Enterprise v. SMB?
✏️ Ownership of renewals and upsell?
✏️ Something else..?
How technical are your CSMs, and what were the factors that led to your decision?
View Original Discussion and LinkedIn
