What Are The Responsibilities of a CSM?

What are the responsibilities of a CSM?

The actual work that must get done.

For me, it’s this simple…

🔹Understand customer’s business objectives

🔹Map product outcomes to business objectives

🔹Ensure outcomes are delivered

🔹Tell the story back to the customer

There are a thousand details that fall underneath each area.

And many dependencies on others.

But this is the job.

What would you add?

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View Original Discussion and LinkedIn