What does it take to be great?

What does it take to be great as a CSM?

– Be curious
– Build relationships
– Understand customer health
– Look for growth opportunities
– Track measurable success plans

There were some great responses to my post last week. I pulled a few out:

– Spend time networking (Bertil)
– Listen, differentiate your value from support/service (Keishla)
– Focus on continuous learning (Glenn)
– Clarify who owns each moment with the customer (Wayne, Brian)
– Collaborate with internal stakeholders (Steffanie)
– Prioritize and narrow focus (Fran)

So many great comments on that thread (check it out 👇).

What do you think? What else makes a great CSM?

View Original Discussion and LinkedIn