Customer success operations

What you thought CS Ops was:

– CS Platform Administration

What CS Ops actually is:

– Strategy
– Analysis
– Planning
– Processes
– Platforms
– Communication
– People / org design
– Enablement / change mgt

CS ops leaders are often as skilled as CS execs themselves, just with a strong focus on enablement and discernment, and the desire / skills to lead through influence rather than direct control.

Thankful for our Higher Logic CS Ops team – and for all of our ops partners across sales, marketing, product and finance 👊

View Original Discussion and LinkedIn