One of the most customer-centric people in our company is Lisa Gilley.
Her role?
General Counsel.
(our in-house lawyer)
Her job:
– listening
– managing risk
– creating *win-win* with our customers
Legal is part of the customer experience.
After all, a contract negotiation may be the first moment of truth in a new customer relationship.
And whether you have to manage / negotiate contracts directly or not, CS pros should understand the contractual customer relationship.
Deeply.
It’ll make you a better business leader.
There are so many nuggets of wisdom packed into this particular episode of the GGR podcast (link👇). I recommend it to CS leaders and individual contributors alike.
Thank you Lisa for what you do and for the inspiring conversation. The CS community is going get a ton of value from this.
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Who’s been your favorite corporate counsel to work with?
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