The competitive advantage of vertical SaaS in the next decade will come from our ability …
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Knowing your customers better than anyone else in the company… that’s valuable. The ability to …
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Cost is not a reason for customer churn. As my mom used to tell me, …
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Great leaders repeat themselves to the point of discomfort. They understand that for principles to …
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I’m 28 books into my goal of 50 this year. One recent faveorite: How Brands …
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Here are 6 questions you can use to improve customer retention. With a catch… Asking …
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You know who all these people at the airport are? Salespeople. They’re boarding flights to …
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Life is too short to work for a CEO who doesn’t understand #customersuccess. View original …