Leadership is the opposite of how most people think of it… Instead of telling, it’s …
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Customer success managers aren’t a panacea for solving your churn problems. Churn is a company …
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If your support function isn’t working well, the customer success team will become support for …
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Life’s too short to work for a company that doesn’t get customer success. View original …
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Net Promoter Methodology Information I need to see within any NPS score presentation: – targeted …
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Customers knocking down your door with feature requests? Here’s one of the most powerful questions …
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Overheard on a product demo today: “the experience we deliver is part of our product.” …
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The best SaaS companies in the world are focused on building community amongst their customers, …