When things don’t go well for a customer, sometimes the best thing to do is …
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In 5-10 years when we look back at the pandemic, it will be obvious that …
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When Jeff and I launched Gain Grow Retain almost two years ago, we could have …
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The best CSMs act like consultants. What do consultants do? – clarify business outcomes– facilitate …
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Six books that influenced me this year: 1. Alchemy2. The Blueprint3. Atomic Habits4. The Infinite …
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Community is customer success at scale. View original discussion on LinkedIn
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Wherever conflict exists between two teams, more often than not the root cause is a …