Communities are a powerful tool for #customersuccess oriented #saas companies. But they are deployed in …
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What is #customersuccess? My definition: Proactively helping customers identify, set and reach specific and measurable …
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During quarantine, virtual meetings have been working. One reason, it seems, is that everyone is …
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View Original Discussion and LinkedIn
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Job opportunities are opening up, but they aren’t public. Why? Because supply of labor is …
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“How can we scale customer success to our small customers?” Success planning is a key …
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“I don’t want to be an okay CSM, I want to be the best.” I …
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Jay Nathan – live via View Original Discussion and LinkedIn