When Bob Iger became Disney’s CEO in 2005, there was much to do. Michael Eisner, …
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Customer success has a perception problem in many businesses. Other teams such as sales, services, …
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Over the past couple of weeks, I’ve gone down a rabbit hole. I’ve been consuming …
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Your customers need more than a CSM to be successful. Over the past decade, customer …
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Consolidation is coming. Thousands of well-funded SaaS companies that took fundraising rounds during the pandemic …
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Gain Grow Retain just celebrated its 3rd birthday. This anniversary got me thinking and reflecting …
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Over the past several years, I’ve been thinking a lot about the role leadership plays …
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Your health scoring system is probably overly complex. In 1978 John Gall published a notable …