Customer success shows up beyond the board room… Below is an excerpt from Brightcove‘s July …
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What I heard on a customer call today was music to my ears. Think sales …
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Treat every customer like you’re still working to earn their business, because in saas you …
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CS teams: Want to improve your renewal and retention rates? Start asking these questions about …
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Don’t tell people how to do things. Tell them what to do and marvel at …
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Instead of asking whether customer success reports to the CEO, here’s a better question… Who …
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Customers are using your customer success team as support? Here’s why that’s happening… 💩 The …
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A ‘customer for life’ is a person, not a company. View Original Discussion and LinkedIn