Blog Customer Success Leaders by Jay 18 April 2020 by Jay 18 April 2020 Customer success leaders: don’t settle for NPS in your teams bonus plan unless every executive … 0 FacebookTwitterPinterestEmail
Blog All Software Products by Jay 17 April 2020 by Jay 17 April 2020 All software products trend toward parity. The only true differentiators over the long run are … 0 FacebookTwitterPinterestEmail
Blog Should Be Doing Right Now by Jay 15 April 2020 by Jay 15 April 2020 Three things we in #customersuccess can / should be doing right now: 1. Building / … 0 FacebookTwitterPinterestEmail
Blog Now’s A Great Time To Change by Jay 15 April 2020 by Jay 15 April 2020 Had the opportunity to catch up with fellow #customersuccess geek, Nick Mehta, yesterday to compare … 0 FacebookTwitterPinterestEmail
Blog CS Leadership by Jay 15 April 2020 by Jay 15 April 2020 According to Sam Jacobs and his Revenue Collective survey of over 1200 revenue leaders, “About … 0 FacebookTwitterPinterestEmail
Blog Will This Person Take A Reference Call For Us? by Jay 14 April 2020 by Jay 14 April 2020 Question to ask yourself about every customer contact you have: “Will this person take a … 0 FacebookTwitterPinterestEmail
Blog How About CSM-To-CSM Transitions? by Jay 13 April 2020 by Jay 13 April 2020 There’s a ton of content out there on how to transition an account from Sales … 0 FacebookTwitterPinterestEmail
Blog The CEO Values Customers by Jay 13 April 2020 by Jay 13 April 2020 If you want to work for a company that values customer success, look for evidence … 0 FacebookTwitterPinterestEmail
Blog Communicating With Our Customers by Jay 12 April 2020 by Jay 12 April 2020 Now’s a great time to test new ways of engaging and communicating with our customers. … 0 FacebookTwitterPinterestEmail
Blog How Are You Managing Customer Requests? by Jay 11 April 2020 by Jay 11 April 2020 #CS leaders: how are you managing customer requests for contract flexibility right now? Approaches we’re … 0 FacebookTwitterPinterestEmail
