Blog Leslie's compass by Jay 11 September 2022 by Jay 11 September 2022 As you might have read on LinkedIn this week, I’ve been sitting on this little … 0 FacebookTwitterPinterestEmail
Blog The role of leadership by Jay 14 February 2022 by Jay 14 February 2022 Over the past year I’ve been thinking a lot about the role leadership plays in … 0 FacebookTwitterPinterestEmail
Blog Recruiting educators to SaaS by Jay 13 February 2022 by Jay 13 February 2022 One of the most promising trends I see in SaaS is that educators are flocking … 0 FacebookTwitterPinterestEmail
Blog Customer success isn't support by Jay 12 February 2022 by Jay 12 February 2022 Support and Customer Success aren’t the same thing. Support is: – issue resolution– transactional– technical– … 0 FacebookTwitterPinterestEmail
Blog Customer success communities by Jay 6 February 2022 by Jay 6 February 2022 The old way: one-to-one relationship-based customer success. The new way: customer success + community. Here … 0 FacebookTwitterPinterestEmail
Blog Ruthless elimination of useless processes by Jay 5 February 2022 by Jay 5 February 2022 I was a month into my new job as vp, customer success in a series … 0 FacebookTwitterPinterestEmail
Blog Handling product feature requests by Jay 4 February 2022 by Jay 4 February 2022 Handling product feedback and feature requests.. It’s one of the trickiest jobs in SaaS and … 0 FacebookTwitterPinterestEmail
Blog Waiting by Jay 3 February 2022 by Jay 3 February 2022 Every minute waiting feels like two… When I started waiting tables in high school, one … 0 FacebookTwitterPinterestEmail
Blog Work yourself out of a job by Jay 2 February 2022 by Jay 2 February 2022 The best CS leaders are busy working themselves out of a job. They are equipping … 0 FacebookTwitterPinterestEmail
Blog Stop selling features by Jay 1 February 2022 by Jay 1 February 2022 Customers buy your product because of your company’s ability to understand and help them solve … 0 FacebookTwitterPinterestEmail
