Blog How You Treated Them During The Crisis? by Jay 26 March 2020 by Jay 26 March 2020 For all of those wondering what to do with customer contracts during this challenging season, … 0 FacebookTwitterPinterestEmail
Blog Is The Customer Thriving? by Jay 25 March 2020 by Jay 25 March 2020 #CustomerSuccess people: There are a ton of smart marketing and sales people with extra time … 0 FacebookTwitterPinterestEmail
Blog Great Turnout For Our First by Jay 24 March 2020 by Jay 24 March 2020 We had a great turnout for our first #CSLeadershipOfficeHours call last week with about 60 … 0 FacebookTwitterPinterestEmail
Blog While You're Looking by Jay 23 March 2020 by Jay 23 March 2020 I’m getting messages from #customersuccess folks who have been laid off. If you’ve been let … 0 FacebookTwitterPinterestEmail
Blog How Others Are Utilizing CSMs by Jay 22 March 2020 by Jay 22 March 2020 There’s so much more going on with our customers than we can see. If we … 0 FacebookTwitterPinterestEmail
Blog Good Gross Retention For B2B by Jay 17 March 2020 by Jay 17 March 2020 Good gross retention for B2B #saas is 90% or higher… best in class is 95%+ … 0 FacebookTwitterPinterestEmail
Blog Office Hours for CMOs by Jay 17 March 2020 by Jay 17 March 2020 Yesterday, Anthony Kennada announced weekly Office Hours for CMOs. We’ve decided to follow suit, and … 0 FacebookTwitterPinterestEmail
Blog Battening Down The Hatches by Jay 17 March 2020 by Jay 17 March 2020 #CustomerSuccess People: Time to temporarily rethink our customer segmentation approach to focus on current state … 0 FacebookTwitterPinterestEmail
Blog I’m Starting My Day With Gratitude by Jay 16 March 2020 by Jay 16 March 2020 I’m starting my day with gratitude. For my faith, family, friends, colleagues, health. A roof … 0 FacebookTwitterPinterestEmail
Blog Customer Joint Success Planning by Jay 15 March 2020 by Jay 15 March 2020 Here’s an example of something your CSMs could be doing instead of answering or chasing … 0 FacebookTwitterPinterestEmail
