Blog #1 cs exec skill by Jay 30 April 2023 by Jay 30 April 2023 Over the past several years, I’ve been thinking a lot about the role leadership plays … 0 FacebookTwitterPinterestEmail
Blog gall's principle and health scores by Jay 16 April 2023 by Jay 16 April 2023 Your health scoring system is probably overly complex. In 1978 John Gall published a notable … 0 FacebookTwitterPinterestEmail
Blog cs essentialism by Jay 9 April 2023 by Jay 9 April 2023 80% of CSM activities don’t impact a customer’s decision to renew. “How does he know … 0 FacebookTwitterPinterestEmail
Blog specialize to scale by Jay 2 April 2023 by Jay 2 April 2023 The Ford Motor Company assembly line is a classic example of the benefits of specialization. … 0 FacebookTwitterPinterestEmail
Blog it's time for profitability and retention by Jay 26 March 2023 by Jay 26 March 2023 Retention and profitability. These two words have played second fiddle to “sales” and “growth” for … 0 FacebookTwitterPinterestEmail
Blog our people need to believe by Jay 19 March 2023 by Jay 19 March 2023 Maybe I’m all jazzed up because the new season of Ted Lasso is out… But … 0 FacebookTwitterPinterestEmail
Blog cs beyond the csm by Jay 12 March 2023 by Jay 12 March 2023 It’s impossible not to mention the Silicon Valley Bank debacle this morning, so I will. … 0 FacebookTwitterPinterestEmail
Blog lead better, write more by Jay 5 March 2023 by Jay 5 March 2023 Want to be a better leader? Here’s one thing you can start doing today that … 0 FacebookTwitterPinterestEmail
Blog 5 csm skills by Jay 26 February 2023 by Jay 26 February 2023 The following article was published by CS Insider last December. It hits on five essential … 0 FacebookTwitterPinterestEmail
Blog the psychology of waiting by Jay 19 February 2023 by Jay 19 February 2023 Every minute feels like two. The first lesson I was taught about waiting tables is … 0 FacebookTwitterPinterestEmail
