Blog What Do I Mean "Flip The Script?" by Jay 28 December 2020 by Jay 28 December 2020 Let’s make 2021 the year we flip the script in #customersuccess What do I mean … 0 FacebookTwitterPinterestEmail
Blog Only Open-Ended Questions by Jay 12 December 2020 by Jay 12 December 2020 Sometimes, our customers need us to just stop and take the time to listen to … 0 FacebookTwitterPinterestEmail
Blog Gain Grow Retain by Jay 9 December 2020 by Jay 9 December 2020 Gain Grow Retain The community for customer success leaders. View Original Discussion and LinkedIn 0 FacebookTwitterPinterestEmail
Blog What Are The Responsibilities of a CSM? by Jay 9 December 2020 by Jay 9 December 2020 What are the responsibilities of a CSM? The actual work that must get done. For … 0 FacebookTwitterPinterestEmail
Blog We Ran a Test This Week by Jay 3 December 2020 by Jay 3 December 2020 We ran a test this week. Office hours for community managers. Why would we do … 0 FacebookTwitterPinterestEmail
Blog Gain Grow Retain by Jay 2 December 2020 by Jay 2 December 2020 Gain Grow Retain The community for customer success leaders. View Original Discussion and LinkedIn 0 FacebookTwitterPinterestEmail
Blog How Do You Get sr. Leaders To Engage With You? by Jay 1 December 2020 by Jay 1 December 2020 CSMs: How do you get sr. leaders to engage with you? In addition to your … 0 FacebookTwitterPinterestEmail
Blog RIP Tony Hsieh by Jay 28 November 2020 by Jay 28 November 2020 RIP Tony Hsieh Saddened. And also inspired. All over again. Thank you for your contributions … 0 FacebookTwitterPinterestEmail
Blog HIRING by Jay 12 November 2020 by Jay 12 November 2020 HIRING We have **10** open positions in my team at Higher Logic. Not ready for … 0 FacebookTwitterPinterestEmail
Blog Customer Calls by Jay 11 November 2020 by Jay 11 November 2020 Gong showing us amazing data on our customer calls. One trend I’m noticing is that … 0 FacebookTwitterPinterestEmail
