Blog Renewal forecasts by Jay 23 July 2021 by Jay 23 July 2021 One area where #customersuccess teams can take on to immediately make an impact on the … 0 FacebookTwitterPinterestEmail
Blog NPS score is lying by Jay 22 July 2021 by Jay 22 July 2021 Don’t get too attached to your NPS score… It might be lying to you. Instead, … 0 FacebookTwitterPinterestEmail
Blog Give before you get by Jay 21 July 2021 by Jay 21 July 2021 The competitive advantage of vertical SaaS in the next decade will come from our ability … 0 FacebookTwitterPinterestEmail
Blog Knowing your customers by Jay 18 July 2021 by Jay 18 July 2021 Knowing your customers better than anyone else in the company… that’s valuable. The ability to … 0 FacebookTwitterPinterestEmail
Blog Lack of value = churn by Jay 17 July 2021 by Jay 17 July 2021 Cost is not a reason for customer churn. As my mom used to tell me, … 0 FacebookTwitterPinterestEmail
Blog Recommendation Needed by Jay 16 July 2021 by Jay 16 July 2021 I’m 28 books into my goal of 50 this year. One recent faveorite: How Brands … 0 FacebookTwitterPinterestEmail
Blog What Great Leaders Do by Jay 16 July 2021 by Jay 16 July 2021 Great leaders repeat themselves to the point of discomfort. They understand that for principles to … 0 FacebookTwitterPinterestEmail
Blog Here Some questions you can use to improve customer retention. by Jay 15 July 2021 by Jay 15 July 2021 Here are 6 questions you can use to improve customer retention. With a catch… Asking … 0 FacebookTwitterPinterestEmail
Blog Salespeople by Jay 14 July 2021 by Jay 14 July 2021 You know who all these people at the airport are? Salespeople. They’re boarding flights to … 0 FacebookTwitterPinterestEmail
Blog Life Is Too Short To Work by Jay 13 July 2021 by Jay 13 July 2021 Life is too short to work for a CEO who doesn’t understand #customersuccess. View original … 0 FacebookTwitterPinterestEmail
