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Jay

  • Blog

    Customers do churn

    by Jay 20 August 2021
    by Jay 20 August 2021

    IRL customers churn. While we want to keep as many as possible, knowing one will …

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  • Blog

    Customers for life

    by Jay 20 August 2021
    by Jay 20 August 2021

    A ‘customer for life’ is a person, not a company. View Original Discussion and LinkedIn

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  • Blog

    Leaders take care of people who take care of customers

    by Jay 18 August 2021
    by Jay 18 August 2021

    The best leaders know their customers will be treated like their team is treated. They …

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  • Blog

    MEDDIC, not just for sales

    by Jay 17 August 2021
    by Jay 17 August 2021

    CSMs, I have 6 questions that’ll change your life. Don’t believe me? Check this out: …

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  • Blog

    Work yourself out of a job

    by Jay 14 August 2021
    by Jay 14 August 2021

    The best leaders are busy working themselves out of a job. They are equipping someone …

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  • Blog

    Onboarding

    by Jay 13 August 2021
    by Jay 13 August 2021

    The best SaaS leaders know that onboarding is critical to customer success and retention. They …

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  • Blog

    There’s no magic to customer success

    by Jay 12 August 2021
    by Jay 12 August 2021

    There’s no magic or dark art to customer success. It’s a matter of focus on …

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  • Blog

    What does it take to be great?

    by Jay 12 August 2021
    by Jay 12 August 2021

    What does it take to be great as a CSM? – Be curious– Build relationships– …

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  • Blog

    Happiest animal on earth

    by Jay 10 August 2021
    by Jay 10 August 2021

    CSMs: You know what the happiest animal on earth is? The goldfish. You know why? …

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  • Blog

    Productive remote work

    by Jay 10 August 2021
    by Jay 10 August 2021

    If you’re worried your people can’t be productive if they continue to work from home, …

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