Blog Customers do churn by Jay 20 August 2021 by Jay 20 August 2021 IRL customers churn. While we want to keep as many as possible, knowing one will … 0 FacebookTwitterPinterestEmail
Blog Customers for life by Jay 20 August 2021 by Jay 20 August 2021 A ‘customer for life’ is a person, not a company. View Original Discussion and LinkedIn 0 FacebookTwitterPinterestEmail
Blog Leaders take care of people who take care of customers by Jay 18 August 2021 by Jay 18 August 2021 The best leaders know their customers will be treated like their team is treated. They … 0 FacebookTwitterPinterestEmail
Blog MEDDIC, not just for sales by Jay 17 August 2021 by Jay 17 August 2021 CSMs, I have 6 questions that’ll change your life. Don’t believe me? Check this out: … 0 FacebookTwitterPinterestEmail
Blog Work yourself out of a job by Jay 14 August 2021 by Jay 14 August 2021 The best leaders are busy working themselves out of a job. They are equipping someone … 0 FacebookTwitterPinterestEmail
Blog Onboarding by Jay 13 August 2021 by Jay 13 August 2021 The best SaaS leaders know that onboarding is critical to customer success and retention. They … 0 FacebookTwitterPinterestEmail
Blog There’s no magic to customer success by Jay 12 August 2021 by Jay 12 August 2021 There’s no magic or dark art to customer success. It’s a matter of focus on … 0 FacebookTwitterPinterestEmail
Blog What does it take to be great? by Jay 12 August 2021 by Jay 12 August 2021 What does it take to be great as a CSM? – Be curious– Build relationships– … 0 FacebookTwitterPinterestEmail
Blog Happiest animal on earth by Jay 10 August 2021 by Jay 10 August 2021 CSMs: You know what the happiest animal on earth is? The goldfish. You know why? … 0 FacebookTwitterPinterestEmail
Blog Productive remote work by Jay 10 August 2021 by Jay 10 August 2021 If you’re worried your people can’t be productive if they continue to work from home, … 0 FacebookTwitterPinterestEmail