Blog George S Patton by Jay 25 February 2020 by Jay 25 February 2020 A good plan violently executed now is better than a perfect plan executed next week.– … 0 FacebookTwitterPinterestEmail
Blog Customersuccess Is Change Management by Jay 25 February 2020 by Jay 25 February 2020 #customersuccess is change management at scale. Whether we’re bringing on a few customers per month … 0 FacebookTwitterPinterestEmail
Blog Journey Mapping by Jay 24 February 2020 by Jay 24 February 2020 Segmentation, journey mapping, account coverage… …all great things. But there’s a simpler way to begin … 0 FacebookTwitterPinterestEmail
Blog Who Is Responsible For The NPS by Jay 23 February 2020 by Jay 23 February 2020 Who is responsible for the #NPS program in your organization? 👇 🔸 Marketing🔸 Customer Success🔸 … 0 FacebookTwitterPinterestEmail
Blog Customer Success Team by Jay 22 February 2020 by Jay 22 February 2020 “We’ve established a customer success team as an extension of our support team but we … 0 FacebookTwitterPinterestEmail
Blog Your Task? by Jay 20 February 2020 by Jay 20 February 2020 #customersuccess people: Remember it’s not really about you. It’s not even about your company. Or … 0 FacebookTwitterPinterestEmail
Blog What Would They Be? by Jay 17 February 2020 by Jay 17 February 2020 If you could describe the concept of customer success using no more than two words, … 0 FacebookTwitterPinterestEmail
Blog How Do You Evaluate new Career Opportunities? by Jay 15 February 2020 by Jay 15 February 2020 How do you evaluate new career opportunities? Here’s a simple framework to consider: – Market– … 0 FacebookTwitterPinterestEmail
Blog CSAT Numbers by Jay 14 February 2020 by Jay 14 February 2020 “Our new logo sales are strong and departmental CSAT numbers look good. But our customers … 0 FacebookTwitterPinterestEmail
Blog Implementation Isn’t Quite Done by Jay 14 February 2020 by Jay 14 February 2020 “Implementation isn’t quite done.” What happens when customers transition out of the onboarding team and … 0 FacebookTwitterPinterestEmail
