Blog CS Shouldn’t Sell by Jay 6 May 2020 by Jay 6 May 2020 “CS shouldn’t sell.” Reality: we are all in sales. Whether we realize it or not. … 0 FacebookTwitterPinterestEmail
Blog The Bottom Line? by Jay 5 May 2020 by Jay 5 May 2020 A key part of the customer onboarding process is the transition from sales. And most … 0 FacebookTwitterPinterestEmail
Blog How Are You Combating This In Your Companies? by Jay 4 May 2020 by Jay 4 May 2020 “How do you prevent CS from becoming an overblown support team for enterprise?” President of … 0 FacebookTwitterPinterestEmail
Blog Growing Customers by Jay 3 May 2020 by Jay 3 May 2020 Adopting #customersuccess is not about reducing churn. It’s about preventing churn from ever becoming a … 0 FacebookTwitterPinterestEmail
Blog It's Good To Find Out by Jay 2 May 2020 by Jay 2 May 2020 It’s good to find out when a key contact has left your customer. It’s better … 0 FacebookTwitterPinterestEmail
Blog Tons Of Learning by Jay 30 April 2020 by Jay 30 April 2020 If you haven’t joined a #CSLeadershipOfficeHours call yet, today’s the day – 11:30am EDT. Every … 0 FacebookTwitterPinterestEmail
Blog Who Should Own Renewal by Jay 30 April 2020 by Jay 30 April 2020 Who should own renewal, upsell and cross sell: Sales or Customer Success Managers? COVID-19 or … 0 FacebookTwitterPinterestEmail
Blog What Is An Outcome? by Jay 29 April 2020 by Jay 29 April 2020 What is an outcome? “something that follows as a result or consequence” (per Webster’s) It’s … 0 FacebookTwitterPinterestEmail
Blog How Much ARR CSM Own?" by Jay 29 April 2020 by Jay 29 April 2020 “How much ARR and how many accounts should a #CSM own?” Depending on which blog … 0 FacebookTwitterPinterestEmail
Blog Salesforce Is a Super Versatile Tool by Jay 27 April 2020 by Jay 27 April 2020 Salesforce is a super versatile tool. But most companies are using it to track leads … 0 FacebookTwitterPinterestEmail
