Blog the experience by Jay 20 November 2022 by Jay 20 November 2022 Next weekend is Thanksgiving in the United States. I have a lot to be grateful … 0 FacebookTwitterPinterestEmail
Blog scaled vs. pooled cs by Jay 13 November 2022 by Jay 13 November 2022 The next 12 to 18 months are going to be interesting. Many economists believe that … 0 FacebookTwitterPinterestEmail
Blog strategic behavior by Jay 6 November 2022 by Jay 6 November 2022 “I need you to be more strategic.” This is harsh feedback to receive as an … 0 FacebookTwitterPinterestEmail
Blog listen and act – why cs and product can't afford not to work together by Jay 30 October 2022 by Jay 30 October 2022 Several years ago, I worked for an HR tech SaaS company born amid the 2008 … 0 FacebookTwitterPinterestEmail
Blog the purpose by Jay 23 October 2022 by Jay 23 October 2022 Customer success isn’t a team. It’s the purpose of a SaaS company. The reason for … 0 FacebookTwitterPinterestEmail
Blog cs strategy by Jay 16 October 2022 by Jay 16 October 2022 The 2023 planning season is upon us. The board just handed you targets for the … 0 FacebookTwitterPinterestEmail
Blog cs at scale by Jay 9 October 2022 by Jay 9 October 2022 The purpose of SaaS is customer success. No, not the team we have named “customer … 0 FacebookTwitterPinterestEmail
Blog Leading: 4 leadership takeaways from CS100 by Jay 2 October 2022 by Jay 2 October 2022 One of my favorite events of the year is CS100. It’s hosted by my friends … 0 FacebookTwitterPinterestEmail
Blog status quo bias by Jay 25 September 2022 by Jay 25 September 2022 Tim Riesterer has built his career helping companies apply decision science to customer conversations. This … 0 FacebookTwitterPinterestEmail
Blog Conflict by Jay 18 September 2022 by Jay 18 September 2022 “Without conflict, there is no harmony; there is only apathy.” – Adam Grant, author of … 0 FacebookTwitterPinterestEmail
