Blog How Many Customers Did You Talk To You This Week? by Jay 7 March 2020 by Jay 7 March 2020 How many customers did you talk to you this week? If the answer is “none” … 0 FacebookTwitterPinterestEmail
Blog Do You Have Any Roadblocks? by Jay 6 March 2020 by Jay 6 March 2020 All of a sudden, many leaders are running remote teams… Customer Imperative has been 100% … 0 FacebookTwitterPinterestEmail
Blog Having Difficult Conversations by Jay 6 March 2020 by Jay 6 March 2020 Underrated skill as a customer success manager: having difficult conversations. The difference between good and … 0 FacebookTwitterPinterestEmail
Blog Who Didn’t Respond? by Jay 5 March 2020 by Jay 5 March 2020 Your #NPS score is nothing more than a vanity metric. I’m more interested in the … 0 FacebookTwitterPinterestEmail
Blog Listening to Customers by Jay 4 March 2020 by Jay 4 March 2020 Listening to customers is both an art and science… What I’ve learned is that there … 0 FacebookTwitterPinterestEmail
Blog That’s Called Growth Equity. by Jay 4 March 2020 by Jay 4 March 2020 1. Build a product that meets a market need2. Create a go to market engine3. … 0 FacebookTwitterPinterestEmail
Blog Customer Implementation by Jay 29 February 2020 by Jay 29 February 2020 Customer implementation and onboarding are not the same thing… Implementation addresses technical needs. Deployment tasks. … 0 FacebookTwitterPinterestEmail
Blog Care About Their People First by Jay 29 February 2020 by Jay 29 February 2020 Companies that care about their customers, care about their people first… In that spirit, everyone … 0 FacebookTwitterPinterestEmail
Blog When I Was First Promoted by Jay 27 February 2020 by Jay 27 February 2020 When I was first promoted into management I held on to a couple of customer … 0 FacebookTwitterPinterestEmail
Blog A Customer "Save" Program by Jay 26 February 2020 by Jay 26 February 2020 It’s okay to invest in a customer “save” program… But equal or greater investment in … 0 FacebookTwitterPinterestEmail
