Blog CS Leadership Office Hours by Jay 17 June 2020 by Jay 17 June 2020 We’re getting this thing down to a science. Hopefully I don’t jinx us, but we’ve … 0 FacebookTwitterPinterestEmail
Blog One-On-Ones by Jay 14 June 2020 by Jay 14 June 2020 One-on-ones… Arguably the most important meetings a leader will ever have with each team member. … 0 FacebookTwitterPinterestEmail
Blog Who Is *Onboarding* The Customer? by Jay 12 June 2020 by Jay 12 June 2020 #SaaS customer onboading ≠ implementation. Implementation involves requirements. Spreadsheets. Integrations. Configurations. Project plans. All the … 0 FacebookTwitterPinterestEmail
Blog The Goals Of This Community by Jay 11 June 2020 by Jay 11 June 2020 13 weeks ago, COVID-19 had robbed us of the ability to meet face-to-face with our … 0 FacebookTwitterPinterestEmail
Blog Jay Nathan – live via by Jay 11 June 2020 by Jay 11 June 2020 View Original Discussion and LinkedIn 0 FacebookTwitterPinterestEmail
Blog That Value Prop On Your Website? by Jay 10 June 2020 by Jay 10 June 2020 That value prop on your website? It’s more than just #marketing. It’s a promise. The … 0 FacebookTwitterPinterestEmail
Blog Which Audiences Do You Cater To In Your Community? by Jay 8 June 2020 by Jay 8 June 2020 Communities are a powerful tool for #customersuccess oriented #saas companies. But they are deployed in … 0 FacebookTwitterPinterestEmail
Blog What Is Customersuccess? by Jay 6 June 2020 by Jay 6 June 2020 What is #customersuccess? My definition: Proactively helping customers identify, set and reach specific and measurable … 0 FacebookTwitterPinterestEmail
Blog How Will The Dynamic Change? by Jay 6 June 2020 by Jay 6 June 2020 During quarantine, virtual meetings have been working. One reason, it seems, is that everyone is … 0 FacebookTwitterPinterestEmail
Blog Jay Nathan – live via by Jay 4 June 2020 by Jay 4 June 2020 View Original Discussion and LinkedIn 0 FacebookTwitterPinterestEmail
