Blog What I Prefer Instead by Jay 17 July 2020 by Jay 17 July 2020 Early in my career, I had a manager tell me, “Don’t bring me problems, bring … 0 FacebookTwitterPinterestEmail
Blog Quarterly Business Review by Jay 17 July 2020 by Jay 17 July 2020 Let’s talk about some vocabulary: 📊 Quarterly Business Review (QBR) – an *internal* company meeting … 0 FacebookTwitterPinterestEmail
Blog I Are Going Live by Jay 15 July 2020 by Jay 15 July 2020 Kristi Faltorusso, Jeff Breunsbach and I are going live at 12:15(ish) EDT to record our … 0 FacebookTwitterPinterestEmail
Blog The Executive Sponsor Level by Jay 13 July 2020 by Jay 13 July 2020 “I’m having a hard time building relationships at the executive sponsor level.” That’s because you’re … 0 FacebookTwitterPinterestEmail
Blog What Problems Did They Have? by Jay 9 July 2020 by Jay 9 July 2020 I used to personally call every cancelled customer. As VP, CS I wanted to know … 0 FacebookTwitterPinterestEmail
Blog Running Down a List by Jay 8 July 2020 by Jay 8 July 2020 Running down a list of topics from the Gain Grow Retain community with Kristi Faltorusso. … 0 FacebookTwitterPinterestEmail
Blog Who Are Our CSMs by Jay 7 July 2020 by Jay 7 July 2020 Do you believe that maintaining personal relationships drives customer and company success in #B2B#SaaS? If … 0 FacebookTwitterPinterestEmail
Blog Four Weeks Ago by Jay 6 July 2020 by Jay 6 July 2020 Four weeks ago, we launched Gain Grow Retain, the world’s largest and most effective customer … 0 FacebookTwitterPinterestEmail
Blog Well-Said Megan Macaluso by Jay 3 July 2020 by Jay 3 July 2020 “Success with a partner means you really need to have your act together from an … 0 FacebookTwitterPinterestEmail
Blog Customers Feedback by Jay 30 June 2020 by Jay 30 June 2020 Some companies ask their customers for feedback. Fewer act on that feedback to improve their … 0 FacebookTwitterPinterestEmail
