customersuccess.io
customersuccess.io
customersuccess.io
customersuccess.io
  • Home
  • Blog
  • Podcast
Copyright 2021 - All Right Reserved
Author

Jay

  • Blog

    A Customersuccess Team Isn’t Support

    by Jay 18 August 2020
    by Jay 18 August 2020

    “We’ve established a customer success team as an extension of support but we are finding …

    0 FacebookTwitterPinterestEmail
  • Blog

    CSMs Build Relationships

    by Jay 14 August 2020
    by Jay 14 August 2020

    “Do people with sales or support/service backgrounds make better CSMs?” Both. And neither. The primary …

    0 FacebookTwitterPinterestEmail
  • Blog

    It's a Mistake

    by Jay 13 August 2020
    by Jay 13 August 2020

    It’s a mistake to look at #customersuccess as a cost center. (credit: Sheryl Hawk) View …

    0 FacebookTwitterPinterestEmail
  • Blog

    Weekly Customer Success

    by Jay 12 August 2020
    by Jay 12 August 2020

    Gain Grow Retain: Weekly Customer Success Q&A Podcast with Kristi, Jay and Jeff Powered by …

    0 FacebookTwitterPinterestEmail
  • Blog

    The CSM Team is Bogged Down With Support Tasks

    by Jay 12 August 2020
    by Jay 12 August 2020

    “The CSM team is bogged down with support tasks.” Why? 😢 The CSM role is …

    0 FacebookTwitterPinterestEmail
  • Blog

    Just Like Every Other Function

    by Jay 9 August 2020
    by Jay 9 August 2020

    A CS platform won’t fix customer strategy and execution issues. Just like every other function. …

    0 FacebookTwitterPinterestEmail
  • Blog

    Good People

    by Jay 6 August 2020
    by Jay 6 August 2020

    Good people stay at bad companies because they have good managers. Good people leave great …

    0 FacebookTwitterPinterestEmail
  • Blog

    How Little I Know

    by Jay 4 August 2020
    by Jay 4 August 2020

    I used to think that accepting (or asking for) outside help was a sign of …

    0 FacebookTwitterPinterestEmail
  • Blog

    Why Is Amazon Winning?

    by Jay 2 August 2020
    by Jay 2 August 2020

    Why is Amazon winning? They are #customerobsessed. I didn’t even notice the poor quality of …

    0 FacebookTwitterPinterestEmail
  • Blog

    Their Implementation Failed

    by Jay 1 August 2020
    by Jay 1 August 2020

    “The customer churned because their implementation failed.” Why? Because there was no executive sponsorship. Why? …

    0 FacebookTwitterPinterestEmail
  • 1
  • …
  • 32
  • 33
  • 34
  • 35
  • 36
  • …
  • 50
  • Linkedin
  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • Snapchat
  • Telegram
customersuccess.io
  • Home
  • Blog
  • Podcast
customersuccess.io
  • Home
  • Blog
  • Podcast
@2021 - All Right Reserved. Designed and Developed by PenciDesign