Blog A Customersuccess Team Isn’t Support by Jay 18 August 2020 by Jay 18 August 2020 “We’ve established a customer success team as an extension of support but we are finding … 0 FacebookTwitterPinterestEmail
Blog CSMs Build Relationships by Jay 14 August 2020 by Jay 14 August 2020 “Do people with sales or support/service backgrounds make better CSMs?” Both. And neither. The primary … 0 FacebookTwitterPinterestEmail
Blog It's a Mistake by Jay 13 August 2020 by Jay 13 August 2020 It’s a mistake to look at #customersuccess as a cost center. (credit: Sheryl Hawk) View … 0 FacebookTwitterPinterestEmail
Blog Weekly Customer Success by Jay 12 August 2020 by Jay 12 August 2020 Gain Grow Retain: Weekly Customer Success Q&A Podcast with Kristi, Jay and Jeff Powered by … 0 FacebookTwitterPinterestEmail
Blog The CSM Team is Bogged Down With Support Tasks by Jay 12 August 2020 by Jay 12 August 2020 “The CSM team is bogged down with support tasks.” Why? 😢 The CSM role is … 0 FacebookTwitterPinterestEmail
Blog Just Like Every Other Function by Jay 9 August 2020 by Jay 9 August 2020 A CS platform won’t fix customer strategy and execution issues. Just like every other function. … 0 FacebookTwitterPinterestEmail
Blog Good People by Jay 6 August 2020 by Jay 6 August 2020 Good people stay at bad companies because they have good managers. Good people leave great … 0 FacebookTwitterPinterestEmail
Blog How Little I Know by Jay 4 August 2020 by Jay 4 August 2020 I used to think that accepting (or asking for) outside help was a sign of … 0 FacebookTwitterPinterestEmail
Blog Why Is Amazon Winning? by Jay 2 August 2020 by Jay 2 August 2020 Why is Amazon winning? They are #customerobsessed. I didn’t even notice the poor quality of … 0 FacebookTwitterPinterestEmail
Blog Their Implementation Failed by Jay 1 August 2020 by Jay 1 August 2020 “The customer churned because their implementation failed.” Why? Because there was no executive sponsorship. Why? … 0 FacebookTwitterPinterestEmail