Blog Customer Calls by Jay 11 November 2020 by Jay 11 November 2020 Gong showing us amazing data on our customer calls. One trend I’m noticing is that … 0 FacebookTwitterPinterestEmail
Blog We Will Probably Get It Wrong by Jay 9 November 2020 by Jay 9 November 2020 Of course we all want to scale up customer engagement with technology. But it we … 0 FacebookTwitterPinterestEmail
Blog How Can We Make Our Customer Calls More Impactful? by Jay 7 November 2020 by Jay 7 November 2020 How can we make our customer calls more impactful? Ask better questions. Even if it’s … 0 FacebookTwitterPinterestEmail
Blog We Implement Products by Jay 5 November 2020 by Jay 5 November 2020 Overheard this week: We implement productsWe onboard **people** I’m so grateful to work with people … 0 FacebookTwitterPinterestEmail
Blog What's The Engagement Model? by Jay 5 November 2020 by Jay 5 November 2020 How do you build a #customersuccess in a multi-national organization with multi-national companies? What’s the … 0 FacebookTwitterPinterestEmail
Blog Customer Comms Clearinghouse by Jay 4 November 2020 by Jay 4 November 2020 This week Jeff, Kristi and I are discussing our customer communications framework: Customer Comms Clearinghouse … 0 FacebookTwitterPinterestEmail
Blog How Does This Company Make Money? by Jay 4 November 2020 by Jay 4 November 2020 CSMs: First question to answer about your new account: “How does this company make money?” … 0 FacebookTwitterPinterestEmail
Blog CS Leadership Office Hours by Jay 3 November 2020 by Jay 3 November 2020 Since day 1 of #CSLeadershipOfficeHours we’ve had interest from our #customersuccess friends Down Under. But … 0 FacebookTwitterPinterestEmail
Blog Anyone Have Best Practices They Can Share? by Jay 1 November 2020 by Jay 1 November 2020 Last week we rolled out Gong to our #customersuccess team at Higher Logic. I’m pumped. … 0 FacebookTwitterPinterestEmail
Blog Those Are All Inputs by Jay 31 October 2020 by Jay 31 October 2020 #CSM: “I’m having a hard time building exec relationships in my accounts.” That’s because you’re … 0 FacebookTwitterPinterestEmail
