Blog Competitive Intelligence. Uncovering The Root Causes by Jay 2 July 2021 by Jay 2 July 2021 Competition is not a root cause of customer churn. Something broke further upstream to cause … 0 FacebookTwitterPinterestEmail
Blog The CSM Guide by Jay 2 July 2021 by Jay 2 July 2021 If i were a new #CSM, here are 6 activities I would focus on with … 0 FacebookTwitterPinterestEmail
Blog First Promoted Into Management by Jay 2 July 2021 by Jay 2 July 2021 What I wish someone had told me the day I was first promoted into management: … 0 FacebookTwitterPinterestEmail
Blog The Path To Lasting Customer Satisfaction by Jay 1 July 2021 by Jay 1 July 2021 Nothing more powerful than listening to a customer describe what’s going well and where they … 0 FacebookTwitterPinterestEmail
Blog Customersuccess by Jay 30 June 2021 by Jay 30 June 2021 Jay Nathan on LinkedIn: #customersuccess | 19 comments Gain Grow Retain – Kristi, Jeff & … 0 FacebookTwitterPinterestEmail
Blog Discover the Good News by Jay 30 June 2021 by Jay 30 June 2021 The strongest customers success and account managers know that bad news early is actually good … 0 FacebookTwitterPinterestEmail
Blog It’s a reflection on the Company, Not The CSM by Jay 30 June 2021 by Jay 30 June 2021 Churn is a reflection on the company not the CSM. View original discussion on LinkedIn 0 FacebookTwitterPinterestEmail
Blog Time Is Your Wealth by Jay 28 June 2021 by Jay 28 June 2021 My definition of wealth and success used to revolve around money. Now I think of … 0 FacebookTwitterPinterestEmail
Blog A NPS Score Without A Response by Jay 28 June 2021 by Jay 28 June 2021 What’s more important than your NPS score? Response rate. Customers who don’t respond are more … 0 FacebookTwitterPinterestEmail
Blog What’s Working For Your Company? by Jay 26 June 2021 by Jay 26 June 2021 I’m reading that many companies moving to hybrid in-office / remote as we exit the … 0 FacebookTwitterPinterestEmail
