Blog Best mission ever by Jay 9 August 2021 by Jay 9 August 2021 What if this was your company’s mission statement: “Listen, learn, and help customers achieve their … 0 FacebookTwitterPinterestEmail
Blog Teammates as equals by Jay 8 August 2021 by Jay 8 August 2021 The best leaders think of their teammates as equals, not subordinates. They know there is … 0 FacebookTwitterPinterestEmail
Blog Yamini's new job by Jay 6 August 2021 by Jay 6 August 2021 I don’t imagine that Yamini Rangan‘s job description will change too much when she updates … 0 FacebookTwitterPinterestEmail
Blog Leaders by Jay 4 August 2021 by Jay 4 August 2021 Leaders don’t have to know everything. In fact, probably best they not. “Be curious, not … 0 FacebookTwitterPinterestEmail
Blog Net = gross + expansion by Jay 4 August 2021 by Jay 4 August 2021 Net retention is the hotness right now. But don’t forget, it depends on both gross … 0 FacebookTwitterPinterestEmail
Blog Providing value by Jay 3 August 2021 by Jay 3 August 2021 If you’re having a hard time building executive relationships it’s because you’re not providing enough … 0 FacebookTwitterPinterestEmail
Blog Customer conversation starters by Jay 3 August 2021 by Jay 3 August 2021 Here’s an idea for your next customer call… Ask your customer to list the top … 0 FacebookTwitterPinterestEmail
Blog Being great by Jay 2 August 2021 by Jay 2 August 2021 How to be a great CSM: “collaborate with internal stakeholders to win as a team … 0 FacebookTwitterPinterestEmail
Blog I want to be the best by Jay 1 August 2021 by Jay 1 August 2021 I don’t want to be an okay CSM, I want to be the best.. I … 0 FacebookTwitterPinterestEmail
Blog Continuous improvement by Jay 1 August 2021 by Jay 1 August 2021 The best leaders know that focusing only on outcomes breeds discontent. Especially when the outcome … 0 FacebookTwitterPinterestEmail