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Jay

  • Blog

    Best mission ever

    by Jay 9 August 2021
    by Jay 9 August 2021

    What if this was your company’s mission statement: “Listen, learn, and help customers achieve their …

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  • Blog

    Teammates as equals

    by Jay 8 August 2021
    by Jay 8 August 2021

    The best leaders think of their teammates as equals, not subordinates. They know there is …

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  • Blog

    Yamini's new job

    by Jay 6 August 2021
    by Jay 6 August 2021

    I don’t imagine that Yamini Rangan‘s job description will change too much when she updates …

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  • Blog

    Leaders

    by Jay 4 August 2021
    by Jay 4 August 2021

    Leaders don’t have to know everything. In fact, probably best they not. “Be curious, not …

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    Net = gross + expansion

    by Jay 4 August 2021
    by Jay 4 August 2021

    Net retention is the hotness right now. But don’t forget, it depends on both gross …

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  • Blog

    Providing value

    by Jay 3 August 2021
    by Jay 3 August 2021

    If you’re having a hard time building executive relationships it’s because you’re not providing enough …

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  • Blog

    Customer conversation starters

    by Jay 3 August 2021
    by Jay 3 August 2021

    Here’s an idea for your next customer call… Ask your customer to list the top …

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  • Blog

    Being great

    by Jay 2 August 2021
    by Jay 2 August 2021

    How to be a great CSM: “collaborate with internal stakeholders to win as a team …

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  • Blog

    I want to be the best

    by Jay 1 August 2021
    by Jay 1 August 2021

    I don’t want to be an okay CSM, I want to be the best.. I …

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  • Blog

    Continuous improvement

    by Jay 1 August 2021
    by Jay 1 August 2021

    The best leaders know that focusing only on outcomes breeds discontent. Especially when the outcome …

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