Blog Impacts of the great resignation by Jay 10 September 2021 by Jay 10 September 2021 The ‘great resignation’ isn’t just affecting hiring managers. It’s having a big impact on customer … 0 FacebookTwitterPinterestEmail
Blog Right butts, right seats by Jay 7 September 2021 by Jay 7 September 2021 One of the most important roles a leader plays is to make sure the right … 0 FacebookTwitterPinterestEmail
Blog The buying experience by Jay 31 August 2021 by Jay 31 August 2021 What I heard on a customer call today was music to my ears. Think sales … 0 FacebookTwitterPinterestEmail
Blog OH on an earnings call by Jay 31 August 2021 by Jay 31 August 2021 Customer success shows up beyond the board room… Below is an excerpt from Brightcove‘s July … 0 FacebookTwitterPinterestEmail
Blog Reselling every day by Jay 26 August 2021 by Jay 26 August 2021 Treat every customer like you’re still working to earn their business, because in saas you … 0 FacebookTwitterPinterestEmail
Blog Retention questions by Jay 24 August 2021 by Jay 24 August 2021 CS teams: Want to improve your renewal and retention rates? Start asking these questions about … 0 FacebookTwitterPinterestEmail
Blog Don't tell how by Jay 22 August 2021 by Jay 22 August 2021 Don’t tell people how to do things. Tell them what to do and marvel at … 0 FacebookTwitterPinterestEmail
Blog People first by Jay 21 August 2021 by Jay 21 August 2021 Instead of asking whether customer success reports to the CEO, here’s a better question… Who … 0 FacebookTwitterPinterestEmail
Blog CS $@#% show by Jay 20 August 2021 by Jay 20 August 2021 Customers are using your customer success team as support? Here’s why that’s happening… 💩 The … 0 FacebookTwitterPinterestEmail
Blog Customers do churn by Jay 20 August 2021 by Jay 20 August 2021 IRL customers churn. While we want to keep as many as possible, knowing one will … 0 FacebookTwitterPinterestEmail
