Blog Breaking into cs by Jay 6 November 2021 by Jay 6 November 2021 How do i break into customer success from other industries? Get this question a lot, … 0 FacebookTwitterPinterestEmail
Blog How CS evolves (2022) by Jay 4 November 2021 by Jay 4 November 2021 In 2022 Customer Success and Marketing become BFFs. CSM and marketing teams will increase collaboration … 0 FacebookTwitterPinterestEmail
Blog Arming champions by Jay 4 November 2021 by Jay 4 November 2021 The best CSMs arm their customer champions and users with stories and data about the … 0 FacebookTwitterPinterestEmail
Blog Market shifts by Jay 4 November 2021 by Jay 4 November 2021 A few years ago i worked for an HR tech #saas company that was born … 0 FacebookTwitterPinterestEmail
Blog Feedback by Jay 2 November 2021 by Jay 2 November 2021 “The truth will set you free… but first it’ll piss you off.” Feedback is a … 0 FacebookTwitterPinterestEmail
Blog CSM overload by Jay 1 November 2021 by Jay 1 November 2021 We are overloading our #csms. Instead of a strategic, proactive role that helps customers maximize … 0 FacebookTwitterPinterestEmail
Blog Paid customer success by Jay 23 October 2021 by Jay 23 October 2021 Think customers won’t pay for customer success? It’s a perennial debate in SaaS that warrants … 0 FacebookTwitterPinterestEmail
Blog Saved a customer by Jay 23 October 2021 by Jay 23 October 2021 We had a customer cancel. Then, they changed their mind and stayed. So what changed? … 0 FacebookTwitterPinterestEmail
Blog Leadership > management by Jay 22 October 2021 by Jay 22 October 2021 Leadership is the different than how I pictured it when i first started my career… … 0 FacebookTwitterPinterestEmail
Blog CSM first impressions by Jay 12 October 2021 by Jay 12 October 2021 SaaS execs – Do everything you can to prevent your CSMs from being introduced to … 0 FacebookTwitterPinterestEmail
