Blog Personal success by Jay 1 January 2022 by Jay 1 January 2022 How we typically think about success: – number of reports– salary– title Better ways to … 0 FacebookTwitterPinterestEmail
Blog Gain grow retain by Jay 31 December 2021 by Jay 31 December 2021 2021 brought amazing growth to the #customersuccess profession as a whole, and by extension, the … 0 FacebookTwitterPinterestEmail
Blog Apologizing by Jay 29 December 2021 by Jay 29 December 2021 When things don’t go well for a customer, sometimes the best thing to do is … 0 FacebookTwitterPinterestEmail
Blog New csms by Jay 21 December 2021 by Jay 21 December 2021 New to customer success? Here are a few tips I shared with a friend of … 0 FacebookTwitterPinterestEmail
Blog Post-pandemic success by Jay 20 December 2021 by Jay 20 December 2021 In 5-10 years when we look back at the pandemic, it will be obvious that … 0 FacebookTwitterPinterestEmail
Blog Pop-up vinyl banner by Jay 16 December 2021 by Jay 16 December 2021 When Jeff and I launched Gain Grow Retain almost two years ago, we could have … 0 FacebookTwitterPinterestEmail
Blog CSMs as consultants by Jay 15 December 2021 by Jay 15 December 2021 The best CSMs act like consultants. What do consultants do? – clarify business outcomes– facilitate … 0 FacebookTwitterPinterestEmail
Blog Favorite books of 2021 by Jay 12 December 2021 by Jay 12 December 2021 Six books that influenced me this year: 1. Alchemy2. The Blueprint3. Atomic Habits4. The Infinite … 0 FacebookTwitterPinterestEmail
Blog CS at scale by Jay 11 December 2021 by Jay 11 December 2021 Community is customer success at scale. View original discussion on LinkedIn 0 FacebookTwitterPinterestEmail
Blog Broken processes by Jay 10 December 2021 by Jay 10 December 2021 Wherever conflict exists between two teams, more often than not the root cause is a … 0 FacebookTwitterPinterestEmail
